customer experience Expertise for early stage start-ups
© 2023 | Russell Street Consultancy LLC - All Rights Reserved.
Site Photos by Alice G. Patterson at @lovingmycompany | Site Illustrations by Sophie Furman at @sophiefurmanart
“Liz shares vulnerably, connects authentically, and leaves people inspired by her vast array of experiences and knowledge. She left our group inspired with actionable, practical take-aways and informed with a newfound sense of power and agency over their lives."
– Emilie Aries | CEO & Founder, Bossed Up
“We needed a disciplined approach to our user onboarding, especially with our new B2B wing, and Russell Street Consultancy was extremely constructive and proactive in demonstrating where impactful improvements could be made. This new process will undoubtedly make a dramatic improvement to our business. RSC also gave us suggestions on how to improve our engagement going forward.”
– Paul Stratta | co-Founder & CEO, iPlayMe2
"I reached out to Liz when I knew I needed to find and onboard a Customer Success team member quickly. After learning more about our needs, Liz was able to share some insight on how to best leverage this hire for both CS and sales, and she created a detailed job description to ensure we could find the right person for such a diverse role. I would recommend Liz to any growing business who needs to keep their customers happy or is looking to bring efficiency to their support operations."
– Jonathan Gorczyca | Founder, Mentor Deck
“Liz is detail-oriented and a strong strategic thinker committed to building processes and relationships to help her projects and team succeed. I loved having the opportunity to work with Liz!”
“I describe Liz as a powerhouse - she is full of ideas but doesn't waste time dithering around with them. She figures out what WILL work and ACTIVATES on it.”
“She can laser-focus on an issue, problem, or challenge and get right to work solving it. I don't know how she manages to be both so brilliant, clever, and effective at the same time - I find her a DREAM to work with.“
“This is a woman you want on your team to help you move through the stuck place, fill the holes, and plug the gaps. I would work with Liz again in a heartbeat.”
“Working with Liz was truly a joy - she is a thoughtful and intentional leader who is committed to her own growth and the growth of her team, and seeks out opportunities to learn and build her skills.”
“She gets results, is willing to do the un-fun parts of the work to get those results, and then is ready to move on to the next piece of the puzzle.”
© 2023 | Russell Street Consultancy LLC - All Rights Reserved.
Site Photos by Alice G. Patterson at @lovingmycompany | Site Illustrations by Sophie Furman at @sophiefurmanart